GREAT EATS HAWAII: RITZ CARLTON DOVE MOUTAIN

Sunday, September 24, 2017

RITZ CARLTON DOVE MOUTAIN - MARANA, ARIZONA

RITZ CARLTON DOVE MOUNTAIN
15000 NORTH SECRET SPRINGS DRIVE
MARANA, AZ 85658
520-572-3000
www.ritzcarlton.com/en/hotels/arizona/dove-mountain
www.tripadvisor.com/Hotel_Review-g31274-d1526971-Reviews-The_Ritz_Carlton_Dove_Mountain-Marana_Arizona.html
www.facebook.com/ritzcarltondovemountain/

The Ritz Carlton Dove Mountain is far from a Five Star Resort. While the hotel is nice, my experience here was terrible. It started at check in where we were greeted with smiles and everything was good. Then the front desk clerk told us that we were in the Casitas units away from the main hotel and past the pool. She instructed us to walk through the lobby and turn left. We had luggage and backpacks so we did as we were told. Walked down a few steps with our luggage and turned left. Looked around and could not figure out where to go. One employee said to go back up and walk to the left so we did and it was a dead end. We then were told to walk down through the lobby again and through the glass doors. We walked there and found around twenty steps that led to a path. There was no way we were going to lug our bags down those stairs so we went back up and another employee asked where are rooms were. We told him the numbers and he immediately said that we should be driven to our rooms in a golf cart. We carried our bags back to the front desk and he led us to the golf carts. Our rooms were a good walk from the lobby in 95 degree heat past the pool. We arrived at our Casitas units that were nestled against the rugged hillside. I got out and the driver pointed to my room which was on the second floor. I lugged my bags up the stairs thinking what a joke and why didn't they offer to bring the bags up to the room. No big deal I shrugged this off. Next up was a shower before going to a dinner reception. Problem was there was no hot water. I ran the water for over 30 minutes just to make sure it would not get warm. Then I checked the sinks and the temperature was the same.. Cold. Thought it just my have been a peak demand so did not report this. Got back to room after the reception and wanted to turn on the tv but there was no remote control. Looked everywhere in the room for ten minutes before calling the front desk to request a remote. The remote arrived and the person bringing it tried turning on the tv. It turned on but there was no reception. He said they have had this problem in my building and left. No tv for three days.

The thing never had reception. Reported this to front desk and the gal asked me if the tv in the bathroom was working. I told her the tv in the bathroom had been removed and there is just big opening in the wall. Next day wake up to take shower and again the water was cold. I called front desk and they said someone would take a look. Nothing happened! Not even a call back or offer to move me to another room. Third day again no hot water. No hot water for three days in a Ritz Carlton and not one person including an assistant manager that I spoke to on the phone gave a shit. They said and did nothing! When I checked out of the hotel I requested to speak with the Manager of the hotel. They said that he was not available and that I should come back again later in the day. I did and they gave me the Front Desk Manager who I politely and calmly asked if we could sit down and talk. We went into the lobby and I expressed my feelings about the no hot water, no tv and the check in experience along with the fact that there was no room service menu or hotel info in the room. He apologized and that was about it. Amazing. Cannot imagine my feelings about this hotel after considering the cost to stay here. Hot water should be basic.